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Underwear Club Subscriptions

How do I change colors, styles and patterns?

As your personal style may change, we want to be able to keep up with your preferences and continue to curate a box you'll enjoy. Want to add more colors? Change styles? You can do so from the My Account section of your subscription page by selecting

How do I Preview & Refine my renewal order?

Curious to see what we've curated for you? You can Preview & Refine your upcoming subscription box in case you want to make any changes. While we'll email or text you with link to access the Preview & Refine feature 48 hours before it ships, you can

How do I change my waist size?

If ever you need to update your size, you can do so from the My Account section of your subscription. Select "Manage Preferences". Select your new waist size and then confirm your selections at the bottom by selecting "Update". Once you have selected

How do I change the quantity or shipping frequency?

Quantity. Under "Your Subscription", here you can select the # of pairs you would like to receive in your order. Frequency. Under "Delivery Schedule", here you can select the frequency you would like to get your box. Please note that this will change

How do I pause my subscription?

Have too much underwear? Going on vacation, or do simply need a break? We've got you covered!  You can put your subscription on hold for up to three months by changing the next ship date. Once the pause is up, your shipments will resume. To pause you

How to get my next box sooner?

To change your next box's shipping date to sooner:. 1. Log into the My Account section, and click on "Edit" next to "Ship Date". 2. Select the next available date and your Preview & Refine will be able to view and select options. Note: Not for orders

Subscription Order "on hold" due to credit card issue?

Please note: Leaving your subscription On Hold does not mean your subscription is canceled. To fix an on-hold order due to a credit card issue, navigate to "Payment Method” from the My Account section. After you update your payment, your order will b

How do I cancel and what is the policy?

Underwear Expert Club allows you to cancel at anytime. Many of our customers have chosen to pause their subscription, or work with us to resolve any concerns instead of cancelling, however the choice is yours. PLEASE READ BEFORE YOU CANCEL:. FEATURES

Need to reactivate your Underwear Club Subscription?

To reactivate your subscription, kindly go to the My Account section, and click on "Subscriptions" and then you will see "Reactivate". Check your payment information and shipping address on your subscription so there are no delays on your order. Note

How do I change my shipping address?

If your order has been paid/processed?. You can only update your shipping address for your next box, you would need to reach out to us ASAP to try and get the address changed before your box ships. If your order has already shipped?. Any changes to t