Please note: Leaving your subscription On Hold does not mean your subscription is cancelled.
To fix an on hold order due to a credit card problem, click “Update Payment Method” from the My Account section. After you update your payment, your order will be charged in our next renewal processing time, typically 6-24 hours later. Your subscription will remain on hold until that time. So don't worry if you update your card and see that your subscription is still on hold.
Please note that an authorization hold of $1.00 USD may be placed on the card to verify the validity, and availability of funds when the card details are updated. This is not a charge, and the hold will drop off in a few days.
If your card gets charged and the payment does not go through, then your account will be out on hold. We will keep trying that payment method up to 18 times, until success or if another payment method is provided in the account.
If not successful after 18 tries, we will cancel the pending order and change your renewal date to the next available date set within your frequency.