To fix an on hold order due to a credit card problem, click “Update Payment Method” from the My Account section.
Please note that an authorization hold of $1.00 USD may be placed on the card to verify the validity, and availability of funds when the card details are updated. This is not a charge, and the hold will drop off in a few days.
If your card gets charged and the payment does not go through, then your account will be out on hold. We will keep trying that payment method 18 times, until success or if another payment method is provided in the account.
If not successful after 18 tries, we will cancel the pending order and change your renewal date to the next available date set within your frequency.