Return Policy
We have a 100% customer satisfaction, 90-day return policy for current, active subscribers to the club. This means you have 90 days after receiving your item to request a return.
Underwear, Socks & Swim
IMPORTANT: To be eligible for a return, since underwear is a very personal garment, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
All other products, excluding Final Sale items
These items can be returned back to us opened, tags in tact, as long as they are in the original packaging.
*Exceptions / non-returnable items
Certain types of items cannot be returned, like clearance, final sale items and sex toys. Please get in touch if you have questions or concerns about your specific item.
Instructions:
To send items back to us, please make sure the individual packaging of each underwear or sock product has not been opened. Due to the nature of the garments, we thoroughly inspect everything sent back to make sure underwear and socks have not been open. Please ship it back in the original outer box that it came in, or something sturdy that won't get crushed in transit. You are responsible for the cost of shipping, and we recommend a low cost but trackable method such as UPS Ground, Fedex Ground or USPS Priority Mail.
Please ship to the return address printed on the box:
Underwear Expert - Returns
10300 Sanden Drive
Suite 100
Dallas, TX 75238
Once you ship the order, kindly email us at help@underwearexpert.com the tracking number along with the items you've returned and the order number, so we can make sure you receive the correct credit.
Refunds / Credits
We will notify you once we’ve received tracking and order information, and let you know if the return was approved or not. If approved for a refund, you’ll be automatically refunded on your original payment method within 5-10 business days. If approved for a store credit, it will be applied in 1-2 business days and be automatically applied to your next order.
*Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at help@underwearexpert.com
You can always contact us for any return question at help@underwearexpert.com