We have a 100% customer satisfaction policy for current, active subscribers. As long as you have an existing subscription with us, if you are not satisfied with what you received, we’ll ship you a no-cost replacement order or help get the unwanted items returned.
Since underwear is a very personal garment, we’ll work with you to determine what settings need to be updated in your profile so future shipments are more in line with your taste level.
If there is an issue with your order due to a defective item or incorrect shipment, please contact us so that we can resolve it.
IMPORTANT: In order to return any items, they must be unopened.
To send items back to us, please make sure the individual packaging of each item has not been opened. Due to the nature of the garments, we thoroughly inspect everything sent back to make sure it has not been open. Please ship it back in the original outer box that it came in, or something sturdy that won't get crushed in transit. You are responsible for the cost of shipping, and we recommend a low cost but trackable method such as UPS or Fedex Ground.
Please include your packing slip on the inside of the box and ship to the return address printed on the box:
The Underwear Expert - Returns Department
300 Nixon Lane
Edison, NJ 08837
Once you ship the order, kindly email us the tracking number along with the items you've returned and the order number, so we can make sure you receive the correct credit.