We have a 100% customer satisfaction policy for current, active subscribers. While we use reliable shipping partners to get your box to you, sometimes, delivery issues may occur.
US Shipping
Orders shipped within the US arrive in 2-8 business days depending on your location.
If your order does not arrive within that time frame, or while tracking your package you notice an issue, please Contact Us as soon as possible so that our Customer Experience Team can assist you.
US Military Addresses
We recommend expedited shipping for all APO/FPO (Military) addresses. For expedited shipping, the delivery window is 7-9 business days. Please note that US Military addresses take longer for delivery and can take up to 45 days.
If your order does not arrive within that time frame, or while tracking your package you notice an issue, please Contact Us as soon as possible so that our Customer Experience Team can assist you.
International Shipping
International deliveries can take up to 15 business days, excluding weekends and holidays, pending customs in each country. International delivery may also be delayed due to holidays or other delays in the destination country’s postal service. If your order does not arrive in the time frame above, we ask that you wait up to 30 days before we reship the order.
If your order does not arrive within that time frame, or while tracking your package you notice an issue, please Contact Us as soon as possible so that our Customer Experience Team can assist you.