Once your account is in Preview & Refine, you have up to 48 hours before your next order is renewed to skip that box. From the My Account section, to skip that box, kindly navigate to "Membership Settings", select "Change Ship Date", and then select "Skip This Box". As a reminder, this must be done before payment is processed and your order is prepared for shipment.
If your account is On Hold then you will need to reach out to us at firstname.lastname@example.org to skip the box that is on hold.
Once payment is received, any changes made at that time will be applied to subsequent orders. If you need to cancel an order after payment has been received, please contact our Customer Experience Team at email@example.com. Please note that depending on how far along we are in processing your order, we may not be able to cancel it. Once an order has shipped and is in transit, it cannot be cancelled.