Once your account is in Preview & Refine, you have up to 48 hours before your next order is renewed to skip that box. From the Account section, to skip that box, kindly navigate to "Subscription", select "Manage Subscription", and then select "Skip Shipment" from the left sidebar. You can also do so by navigating to the “Upcoming” tab and then clicking on “Skip” under your subscription.
As a reminder, this must be done before payment is processed and your order is prepared for shipment. If payment has already been made, then you would need to reach out to us as soon as possible as there may be a way to stop the order from shipping and get it cancelled. However, if your order has already shipped, we are unable to stop the order at that point.
If your account is On Hold then you will need to reach out to us at email@example.com to skip the box that is on hold.
Once payment is received, any changes made at that time will be applied to subsequent orders. If you need to cancel an order after payment has been received, please contact our Customer Experience Team at firstname.lastname@example.org. Please note that depending on how far along we are in processing your order, we may not be able to cancel it. Once an order has shipped and is in transit, it cannot be canceled.