If you're unable to redeem a gift subscription, please be sure you're entering the correct email address associated with the gift card. Also, the number of pairs, and state your box is shipping to must match what was entered when the gift subscription was purchased.
If all of the above information is correct, and you're still unable to redeem your gift subscription, a member of our Customer Experience Team will be happy to look into this for you. Please contact us using the link below, including any error messages that appear, along with a clear screenshot of the checkout page.