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Underwear Expert

To change your password, log in to your account. From there, navigate to &quot;Address &amp; Payment Details,&quot; then select &quot;Edit Your Details.&quot;<img src="https://attachments.gorgias.help/VR1W92RJDW2M8yBk/hc/gpGJBxpVBr2YXZA5/2024103116-a15dc28d-331d-47a0-8c58-9483496e2fc5-5b466c57-69ec-46a2-b869-018cc026dde1.png" style="width: 430px;" class="fr-fic fr-dib">Once complete, select &quot;Save Changes.&quot;<img src="https://attachments.gorgias.help/VR1W92RJDW2M8yBk/hc/gpGJBxpVBr2YXZA5/2024051613-812db58c-4401-4931-9689-214f6d2fd32a-screenshot%202024-05-16%20at%208.32.43%E2%80%AFam.png" style="width: 400px;" class="fr-fic fr-dib">If you receive an error, this most likely means that you already have an account with that email address. Please reach out to us so we can assist you.

To change your password, log in to your account. From there, navigate to "Address & Payment Details," then select "Edit Your Details.". Once complete, select "Save Changes.". If you receive an error, this most likely means that you already have an ac

How do I change my email address?

Account Support

What is the Curated Underwear Club?

What does the Underwear Club cost?

How does the sign up process work?

How does sizing work?

How to measure your waist size?

What underwear styles do you have in the club?

When will I receive my first order?

When will I receive my renewal order and when do you charge my card again?

What brands should I expect?

Joining the Curated Underwear Club

How do I change colors, styles and patterns in my subscription?

How do I Preview & Refine my renewal order?

How do I change my waist size?

Why did I receive different sizes on my order?

How do I use Advanced Reservations for underwear?

How can I add socks to my subscription?

How do I change the quantity or shipping frequency of my subscription?

How do I pause my subscription?

How do I get my next box sooner?

How do I fix my on-hold order due to payment issues?

How do I reactivate my subscription?

How do I update my shipping address?

How can I cancel my subscription and what is the cancellation policy?

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Expert Rewards Program

What is the return policy?

How to cancel an order?

Order shipped to incorrect address?

Why Was My Order Returned to Sender?

Do you offer Gift Cards?

Missing Items from Your Order?

Orders

What shipping methods & transit time do you offer?

How long will it take for my order to process and ship?

What type of packaging do you ship in?

What is VAT (Value Added Tax for EU Orders)?

How is sales tax calculated?

What currency do you charge in?

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What payment methods do you accept?

Why is my order delayed?

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How do I change my email address?Updated 8 months ago