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Underwear Expert

Our customer care team is ready to assist with any questions. Amazing service is our top priority.

Underwear Expert Help Center

Where is my order?

How to cancel an order?

Why did I receive different sizes on my order?

My Orders

How do I change colors, styles and patterns?

How do I Preview & Refine my renewal order?

How do I change my waist size?

How do I change the quantity or shipping frequency?

How do I pause my subscription?

How to get my next box sooner?

Subscription Order "on hold" due to credit card issue?

How do I cancel and what is the policy?

Need to reactivate your Underwear Club Subscription?

How do I change my shipping address?

Underwear Club Subscriptions

Other Subscriptions

How do I change my email address?

How do I change my subscription email address?

Log in issues?

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My Account

My Account & Subscriptions

Contact Information

Do you have socks in the club?

How does the sign up process work?

How does sizing work?

What does it cost?

What type of packaging do you ship in?

What underwear styles do you have in the club?

When will I receive my first order?

When will I receive my renewal order and when do you charge my card again?

What brands should I expect?

Sign up Questions

VAT (Value Added Tax) - European Union

How is sales tax calculated?

Shipping Methods

What currency do you charge in?

What payment methods do you accept?

Billing & Shipping

What is the return policy?

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General Questions