How do I pause my subscription?Updated 9 months ago
Have too much underwear? Going on vacation, or do simply need a break? We've got you covered! You can put your subscription on hold for up to three months by changing the next ship date. Once the pause is up, your shipments will resume.
To pause your subscription, log into the My Account section and navigate to the “Ship Date", select "Edit", and select one of the following prompts to pause your subscription for the desired amount of time.
Please note, that if you wish to pause or skip an upcoming order, this must be done at least 48 hours before your Preview & Refine is up, and payment is received. Any pause placed after that time will be applied to any subsequent order.
If your order has already been processed and payment has gone through, you would need to contact us to try and get the pending order canceled.