As your personal style may change, we want to be able to keep up with your preferences and continue to curate a box you'll enjoy. Whether you want to add more colors, change styles, or make any other adjustments, you can easily update your preference
How it WorksCurious to see what we've curated for you? You can Preview & Refine your upcoming subscription box in case you want to make any changes. While we'll email or text you with link to access the Preview & Refine feature, you can always view t
To update your size, go to the My Account section of your subscription. Select "Size & Styles". Select your new waist size. Once you have selected your new size, please scroll to the bottom and select "Update". Please note: If you are currently in Pr
At Underwear Expert, we're proud to curate your underwear drawer with the best quality and fit, utilizing our custom sizing technology based on the waist size you provided. We size up or size down depending on the brand so that you get a pair that fi
Advanced Reservations of Underwear. The Advanced Reservation feature allows you to add items to your next Preview & Refine, so you can further customize your next box. To use this feature, please make sure you are logged in to your account and your U
We’re excited to help upgrade your sock drawer too. As a valued member, you can add socks to your subscription during the Preview & Refine period, which occurs 48 hours before your order ships. You can choose to add socks as a one-time purchase or se
Did you know that you can adjust both the number of pairs we send and the frequency of your deliveries? You can change your order frequency at any time by visiting the Subscription section of your account. Quantity Adjustment:. To modify the quantity
Have too much underwear? Going on vacation, or do simply need a break? We've got you covered!. You can put your subscription on hold for up to three months by changing the next ship date. Once the pause is up, your shipments will resume. To pause you
To change the shipping date of your next box to an earlier date:. Log into the My Account section and navigate to "View Your Next Order." From there, select "Send Now.". This will update your next shipping date to 24 hours from now, allowing you time
Please Note: Leaving your subscription on hold does not cancel it. If your order is on hold due to a credit card issue, please navigate to "Address & payment details" in the My Account section to update your payment details. After updating, your orde
To reactivate your subscription, please navigate to the My Account section and select "Reactivate.". Make sure to check your payment information and shipping address in your subscription to avoid any delays with your order. Note: If you suspect that
If your order has not yet shipped, please reach out to us ASAP with the correct address so we can update it for you. We understand that addresses can change. For Underwear Club Subscriptions, we send multiple emails containing the upcoming order's sh
At The Underwear Expert Club, you can cancel your subscription at any time. However, many of our customers opt to pause their subscriptions, delay their boxes, or change their frequency instead of canceling. If you’re unhappy with the contents of a b