How to cancel an order?Updated 2 months ago

We completely get it, we change our minds too! If your order has already shipped, we are unable to change or cancel it. 

If your order is still processing and has not shipped, please reach out to us ASAP. Depending on where your order is in the packing process, sometimes we are able to cancel it. 

Once payment is processed, any changes made will be applied to future orders. If you need to cancel an order after payment has processed, please contact our Customer Experience Team using the chat button. Please note that depending on how far along we are in processing your order, we may not be able to cancel it. 

Note: If your order has already shipped and has a tracking number, we are unable to stop the order.

Please see below for detailed information about cancellations:

Underwear Club Subscription Orders 
Once your box is in the Preview & Refine stage, you have up to 48 hours before your next box is renewed to skip or reschedule that box. From the Account section, to skip that box, kindly navigate to "Subscription", select "Next charge date", and then select the date you would like your next box to be from the left sidebar. You can also do so by navigating to the “Upcoming” tab and then clicking on “Skip” under your subscription.

Order Processed/Marked Paid

If the order has not shipped, we can attempt to stop this order, however, it is not guaranteed.

Once the subscription renews and payment has been processed, please reach out to us as soon as possible and we will do our best to cancel it however it depends on where it is in the packing process. 

On Hold Orders:

If your account is "On Hold" please contact us using chat button to skip the box that is on hold.