How to cancel an order?Updated a month ago

If your order has already shipped, we cannot change or cancel it. However, if your order is still processing and has not yet shipped, please reach out to us as soon as possible. Depending on the stage of the packing process, we may be able to cancel it.

Once your payment is processed, any changes will apply to future orders. If you need to cancel an order after payment has been processed, please contact our Customer Experience Team using the chat button. Please note that if your order is further along in the processing stage, we may not be able to cancel it.

Detailed Cancellation Information:

Underwear Club Subscription Orders

Once your box enters the Preview & Refine stage, you have up to 48 hours before the next box is renewed to skip or reschedule it. To skip that box, log into the Account section, navigate to "Subscription," select "Next charge date," and choose the desired date from the left sidebar. Alternatively, you can go to the “Upcoming” tab and click “Skip” under your subscription.

Order Processed/Marked Paid

If the order has not shipped, we can attempt to stop it, but this is not guaranteed. Once the subscription renews and payment is processed, please reach out to us as soon as possible, and we will do our best to cancel it, depending on where it is in the packing process.

On Hold Orders

If your account is "On Hold," please contact us using the chat button to skip the box that is on hold.