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Order shipped to incorrect address?Updated 2 days ago

Orders Not Shipped Yet

Please reach out to us ASAP with the correct address so we can get this updated for you.

Underwear Club Orders in Preview & Refine

You can update your shipping address on the "View your next order" page.

Or you can change your address with the Address & payment details slot.


Order Marked Shipped 

We completely understand that addresses change. For Underwear Club Subscriptions, we send out numerous emails containing the upcoming order's shipping address during the Preview & Refine process. If the order ships to the incorrect address, we are happy to provide you with a replacement box or store credit, however, refunds are not possible. 

How to update the shipping address after the order has shipped:

US Orders Only:
Use the USPS Intercept website to attempt to update the address of the package or have it held for pick up at the post office. 

International Orders:
Please reach out to us ASAP using chat button and we can attempt to update the address for you.

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