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Underwear Expert

<p style="box-sizing: border-box; font-size: 18px; color: rgb(0, 0, 0); font-family: Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Orders Not Shipped Yet<p style="box-sizing: border-box; font-size: 18px; color: rgb(0, 0, 0); font-family: Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please reach out to us ASAP with the correct address so we can get this updated for you.Underwear Club Orders in Preview &amp; RefineYou can update your shipping address on the &quot;View your next order&quot; page.<img src="https://attachments.gorgias.help/VR1W92RJDW2M8yBk/hc/gpGJBxpVBr2YXZA5/2024051513-e51830f3-d338-4874-bbc3-fd354bada78c-screenshot%202024-05-15%20at%208.38.11%E2%80%AFam.png" style="width: 555px;" class="fr-fic fr-dii">Or you can change your address with the Address &amp; payment details slot. <img src="https://attachments.gorgias.help/VR1W92RJDW2M8yBk/hc/gpGJBxpVBr2YXZA5/2024051513-e3e3874e-0855-41eb-8dda-55ccedf37a49-screenshot%202024-05-15%20at%208.39.35%E2%80%AFam.png" style="width: 582px;" class="fr-fic fr-dii"><p style="box-sizing: border-box; font-size: 18px; color: rgb(0, 0, 0); font-family: Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Order Marked Shipped&#xA0;<p id="isPasted" style="box-sizing: border-box; font-size: 18px; color: rgb(0, 0, 0); font-family: Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We completely understand that addresses change. For Underwear Club Subscriptions, we send out numerous emails containing the upcoming order&apos;s shipping address during the Preview &amp; Refine process. If the order ships to the incorrect address, we are happy to provide you with a replacement box or store credit, however, refunds are not possible.&#xA0; How to update the shipping address after the order has shipped:<p style="box-sizing: border-box; font-size: 18px; color: rgb(0, 0, 0); font-family: Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">US Orders Only: Use the <a href="https://www.usps.com/manage/package-intercept.htm" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">USPS Intercept website</a> to attempt to update the address of the package or have it held for pick up at the post office.&#xA0;<p style="box-sizing: border-box; font-size: 18px; color: rgb(0, 0, 0); font-family: Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">International Orders: Please reach out to us ASAP using chat button and we can attempt to update the address for you.

Orders Not Shipped Yet. Please reach out to us ASAP with the correct address so we can get this updated for you. Underwear Club Orders in Preview & Refine. You can update your shipping address on the "View your next order" page. Or you can change you

Order shipped to incorrect address?

Orders

What is the Curated Underwear Club?

What does the Underwear Club cost?

How does the sign up process work?

How does sizing work?

How to measure your waist size?

What underwear styles do you have in the club?

When will I receive my first order?

When will I receive my renewal order and when do you charge my card again?

What brands should I expect?

Joining the Curated Underwear Club

How do I change colors, styles and patterns in my subscription?

How do I Preview & Refine my renewal order?

How do I change my waist size?

Why did I receive different sizes on my order?

How do I use Advanced Reservations for underwear?

How can I add socks to my subscription?

How do I change the quantity or shipping frequency of my subscription?

How do I pause my subscription?

How do I get my next box sooner?

How do I fix my on-hold order due to payment issues?

How do I reactivate my subscription?

How do I update my shipping address?

How can I cancel my subscription and what is the cancellation policy?

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What is the return policy?

How to cancel an order?

Why Was My Order Returned to Sender?

Do you offer Gift Cards?

Missing Items from Your Order?

What shipping methods & transit time do you offer?

How long will it take for my order to process and ship?

What type of packaging do you ship in?

What is VAT (Value Added Tax for EU Orders)?

How is sales tax calculated?

What currency do you charge in?

What countries do you ship to?

What payment methods do you accept?

Why is my order delayed?

Will I Be Charged Customs and Duties?

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Log in issues?

Account Support

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Where can I learn more about your legal policies?

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Policies & Contact Info

What supplements can be taken together?

Product Support

Order shipped to incorrect address?Updated 6 months ago