When will I receive my first order?Updated 3 months ago
Welcome to the Underwear Club! We're excited to have you as a member. Here’s what you can expect regarding your orders:
First Order Shipping:
Your first order will be shipped within 1-2 business days, excluding weekends and holidays. We strive to process orders as quickly as possible.
Renewal Orders:
Renewal orders will be scheduled based on the date of your first order. You can update your preferences in the My Account section at any time.
Important Notes:
- All orders are shipped from Dallas, Texas. While orders are processed over the weekend, they do not ship until the following business day.
- Due to increased shipping volume from November 15 through December 31, please allow extra transit time for your orders, depending on the destination and weather conditions.
- Expedited packages typically arrive within 2-3 business days from the shipping date (excluding holidays and weekends) for most US addresses. Please ensure that your address is correct and complete, as we cannot be held responsible for delays caused by address issues.