Why did I receive different sizes on my order?Updated 3 months ago
At Underwear Expert, we're proud to curate your underwear drawer with the best quality and fit, utilizing our custom sizing technology based on the waist size you provided.
We size up or size down depending on the brand so that you get a pair that fits properly. We've found that brands incorrectly size and label items, so we built our own technology to send the pair that we feel will fit you the best. We wish brands had uniform sizing but that's unfortunately not possible when we carry so many brands from different countries.
If you're unsure whether something will fit, here are two things you can try:
We suggest trying it on. If a product doesn’t fit or you believe you received the wrong size in error, please contact us using the chat button below, and our Customer Experience Team will be happy to help find the best solution.
Did you know that your neck size is exactly half of your waist size? If you wrap the waistband around your neck and it meets in the back without any overlap or shortage, it should fit. If there’s a significant gap or overlap when you do this, it likely won’t fit. Please ensure the waistband isn't tight around your neck; this method is only for a quick measurement.