Web Accessibility Statement. November 9, 2025. Our Commitment to Accessibility. At The Underwear Expert Inc., we are fully committed to ensuring that our website is accessible to all users, regardless of ability or the technologies they use. Accessib

Web Accessibility StatementNovember 9, 2025Our Commitment to AccessibilityAt The Underwear Expert Inc., we are fully committed to ensuring that our website is accessible to all users, regardless of ability or the technologies they use. Accessibility is a core part of our mission to create an inclusive and user-friendly online experience for everyone.To support this commitment, we are actively working with accessiBe Ltd., a recognized leader in digital accessibility, to achieve substantial compliance with the Web Content Accessibility Guidelines (WCAG) 2.2, <a href="https://www.levelaccess.com/blog/web-content-accessibility-guidelines-wcag/">https://www.levelaccess.com/blog/web-content-accessibility-guidelines-wcag/</a> at the AA level and regulations including <a href="https://www.ada.gov/law-and-regs/ada/">https://www.ada.gov/law-and-regs/ada/</a> up to the highest standards available. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairments, cognitive disabilities, and more. Through a combination of advanced technology and expert manual assessments, we are making ongoing improvements to ensure our website aligns with best practices and accessibility standards.&#xA0;Ongoing Efforts&#xA0;As web accessibility standards and regulations continue to evolve, so do our efforts. We view accessibility as an ongoing journey&#x2014;not a one-time fix&#x2014;and are dedicated to continuous enhancements. Our team, alongside our trusted partner, remains committed to monitoring and improving the user experience as technology and legal requirements develop.&#xA0;Third-Party Content DisclaimerPlease note that some areas of our website may link to or interact with third-party platforms that are outside of our control. While we aim to work with vendors who also prioritize accessibility, we cannot guarantee the accessibility of third-party content.Need Assistance or Want to Share Feedback?Your feedback is important to us. If you encounter any difficulty accessing any part of our website&#x2014;or if you have any questions, comments, or suggestions regarding accessibility&#x2014;we encourage you to reach out. We are here to help and will do our best to provide you with the information, item, or transaction you need through an accessible method.You can contact us in any of the following ways:<a href="mailto:terms@underwearexpert.com">terms@underwearexpert.com</a> Phone: +1 646-553-1883Underwear Expert Inc. 223 Wall St #1008 Huntington, NY 11743 United StatesWhen reaching out, please specify the page or content you were trying to access and describe the issue you encountered. We will make every reasonable effort to address your concern promptly.Thank you for visiting The Underwear Expert Inc. We are committed to making your experience as smooth and accessible as possible.

What is your accessibility statement?

Our legal policies may be found on our main website:Privacy PolicyTerms of UsePersonal Information

Our legal policies may be found on our main website: <a href="https://www.underwearexpert.com/policies/privacy-policy">Privacy Policy</a> <a href="https://www.underwearexpert.com/policies/terms-of-service">Terms of Use</a> <a href="https://www.underwearexpert.com/pages/data-sale-opt-out" rel="noopener noreferrer" target="_blank">Personal Information</a>

Where can I learn more about your legal policies?

You may find answers to your questions by visiting our Help Center. Chat:. Typical reply time: Fastest Method. Monday - Friday 9am - 6pm EST, excluding holidays and weekends. Just click the chat icon on the bottom right of the page to get connected t

<p id="isPasted" style="box-sizing: border-box; text-align: justify; font-size: 18px; color: rgb(0, 0, 0); font-family: Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You may find answers to your questions by visiting our <a href="https://help.underwearexpert.com/" style="box-sizing: border-box; background-color: transparent; color: rgb(0, 119, 255); text-decoration: none !important;">Help Center</a>. &#xA0;<hr> Chat:Typical reply time: Fastest MethodMonday - Friday 9am - 6pm EST, excluding holidays and weekends.Just click the chat icon on the bottom right of the page to get connected to a member of our Customer Experience Team.<hr> SMS/Text:&#xA0;Typical reply time: Within 24 hoursMonday - Friday 9am - 6pm EST, excluding holidays and weekends.<p style="box-sizing: border-box; text-align: justify; font-size: 18px; color: rgb(0, 0, 0); font-family: Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">+1 (646) 553-1883 SMS ONLY (US and International)<p id="isPasted" style="box-sizing: border-box; text-align: justify; font-size: 18px; color: rgb(0, 0, 0); font-family: Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Text message rates may apply depending on your mobile carrier. <hr> Contact Form:&#xA0;Typical reply time: Within 24 hoursMonday - Friday 9am - 6pm EST,&#xA0;excluding holidays and weekends.<p style="box-sizing: border-box; text-align: left; font-size: 18px; color: rgb(0, 0, 0); font-family: Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Use below contact form or email <a data-fr-linked="true" href="mailto:help@underwearexpert.com">help@underwearexpert.com</a>. <iframe src="https://contact.gorgias.help/embed/forms/hcj73n94" height="1071" width="100%" frameborder="0" scrolling="no" data-gorgias-iframe-contact-form></iframe><script defer src="https://contact.gorgias.help/api/contact-forms/loader.js?v=2" data-gorgias-loader-contact-form></script>

How can I contact customer support?

For partnerships and model inquiries, please use the chat button to submit your information. If you are inquiring about modeling opportunities, kindly include your handle and follower count for YouTube, TikTok, Instagram, and X. Please note that due

For partnerships and model inquiries, please use the chat button to submit your information. If you are inquiring about modeling opportunities, kindly include your handle and follower count for YouTube, TikTok, Instagram, and X.Please note that due to the high volume of inquiries we receive, our team will only respond if we are interested in discussing a potential partnership that aligns with our brand.

How can I inquire about partnerships and modeling opportunities?

(BEST METHOD) Live chat with one of our amazing team members, or leave a message if it's outside of business hours. The fastest, easiest way to contact us, get order status, and more.

To keep costs down, we do not have live agents answering calls, however you can leave a voicemail 24/7/365 and we'll get back to you during business hours. You may also text us (preferred).

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What is the Curated Underwear Club?

What does the Underwear Club cost?

How does the sign up process work?

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How to measure your waist size?

What underwear styles do you have in the club?

When will I receive my first order?

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What brands should I expect?

Joining the Curated Underwear Club

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How Does the Upgrade Program Work?

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Order shipped to incorrect address?

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How long will it take for my order to process and ship?

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Why is my order delayed?

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What supplements can be taken together?

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