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To keep costs down, we do not have live agents answering calls, however you can leave a voicemail 24/7/365 and we'll get back to you during business hours. You may also text us (preferred).

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Underwear Expert

<p id="isPasted" style="box-sizing: border-box; text-align: justify; font-size: 18px; color: rgb(0, 0, 0); font-family: Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You may find answers to your questions by visiting our <a href="https://help.underwearexpert.com/" style="box-sizing: border-box; background-color: transparent; color: rgb(0, 119, 255); text-decoration: none !important;">Help Center</a>. &#xA0;<hr> Chat:Typical reply time: Fastest MethodMonday - Friday 9am - 6pm EST, excluding holidays.Just click the chat icon on the bottom right of the page to get connected to a member of our Customer Experience Team.<hr> Text:&#xA0;Typical reply time: Within 24 hoursMonday - Friday 9am - 6pm EST, excluding holidays.<p style="box-sizing: border-box; text-align: justify; font-size: 18px; color: rgb(0, 0, 0); font-family: Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">+1 (646) 553-1883&#xA0;(US and International)<p id="isPasted" style="box-sizing: border-box; text-align: justify; font-size: 18px; color: rgb(0, 0, 0); font-family: Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Text message rates may apply depending on your mobile carrier. <hr> Contact Form:&#xA0;Typical reply time: Within 24 hoursMonday - Friday 9am - 6pm EST, excluding holidays.<p style="box-sizing: border-box; text-align: left; font-size: 18px; color: rgb(0, 0, 0); font-family: Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Use below contact form or email&#xA0;<a data-fr-linked="true" href="mailto:help@underwearexpert.com">help@underwearexpert.com</a>.&#xA0; <iframe src="https://contact.gorgias.help/embed/forms/hcj73n94" height="1071" width="100%" frameborder="0" scrolling="no" data-gorgias-iframe-contact-form></iframe><script defer src="https://contact.gorgias.help/api/contact-forms/loader.js?v=2" data-gorgias-loader-contact-form></script>

You may find answers to your questions by visiting our Help Center. Chat:. Typical reply time: Fastest Method. Monday - Friday 9am - 6pm EST, excluding holidays. Just click the chat icon on the bottom right of the page to get connected to a member of

How can I contact customer support?

Policies & Contact Info

What is the Curated Underwear Club?

What does the Underwear Club cost?

How does the sign up process work?

How does sizing work?

How to measure your waist size?

What underwear styles do you have in the club?

When will I receive my first order?

When will I receive my renewal order and when do you charge my card again?

What brands should I expect?

Joining the Curated Underwear Club

How do I change colors, styles and patterns in my subscription?

How do I Preview & Refine my renewal order?

How do I change my waist size?

Why did I receive different sizes on my order?

How do I use Advanced Reservations for underwear?

How can I add socks to my subscription?

How do I change the quantity or shipping frequency of my subscription?

How do I pause my subscription?

How do I get my next box sooner?

How do I fix my on-hold order due to payment issues?

How do I reactivate my subscription?

How do I update my shipping address?

How can I cancel my subscription and what is the cancellation policy?

Subscription Management

Where can I check my points balance?

How can I redeem rewards points?

How can I earn points?

Expert Rewards Program

What is the return policy?

How to cancel an order?

Order shipped to incorrect address?

Orders

What shipping methods do you offer?

How long will it take for my order to process and ship?

What type of packaging do you ship in?

What is VAT (Value Added Tax for EU Orders)?

How is sales tax calculated?

What currency do you charge in?

What countries do you ship to?

What payment methods do you accept?

Billing & Shipping

How do I change my email address?

Log in issues?

Account Support

What is your accessibility statement?

Where can I learn more about your legal policies?

How can I contact customer support?Updated 2 months ago