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How do I cancel and what is the policy?Updated 4 days ago

HOW DO I CANCEL AND WHAT IS THE POLICY?

Underwear Expert Club allows you to cancel at anytime. Many of our customers have chosen to pause their subscription, or work with us to resolve any concerns instead of cancelling, however the choice is yours. 

PLEASE READ BEFORE YOU CANCEL:

  • Don't Like What We Sent You? If you are unsatisfied because of a product we sent you, please Contact Us.
  • Too Much Underwear? You can also pause a subscription for 1, 2, 3, 4 or 6 months in the My Account section.
  • Package Didn't Arrive? No worries - shipping issues happen sometimes. Please Contact Us to research and resolve to your satisfaction.
  • Need To Change Your Profile? You can update your underwear profile at any time in our My Account section.

FEATURES OF THE UNDERWEAR EXPERT CLUB

  • Preview & Refine your orders.
  • Products curated from around the world.
  • Change your preferences anytime.
  • Free US Shipping with 2 or more pairs.
  • Feedback welcomed! Contact Us anytime - we're always happy to hear feedback and feature requests.
  • Rate the products you received

 

HOW TO CANCEL A SUBSCRIPTION:


To cancel your subscription, log into the My Account section and click on "Manage Subscriptions". Select the subscription that you wish to cancel, then scroll and select "Manage Subscription". Follow the prompts to cancel.




Contact Us if you need additional help or have any questions.

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