What is the return policy?Updated 4 months ago

Underwear Club Subscription Orders:
We have a 100% customer satisfaction, 90-day return policy for current, active subscribers to the Underwear Club. You have 90 days after receiving your item to request a return.

All Other Order Types:
All other orders have a 30-day return policy. Some items may not be returnable (see below for exclusions).

Underwear, Socks, Swim:
IMPORTANT: To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

Parke & Ronen Activewear and Swimwear:
These items are eligible for return within 14 days of delivery. Items must be in the same condition as when you received them: unworn or unused, with tags intact, and in their original packaging.

All Other Products, Excluding Final Sale / Clearance Items:
These items must be returned with tags intact and in the original packaging. Items may be tried on.

Non-Returnable Items:
The following items are not returnable due to health regulations and/or company policy:

• Final Sale and Clearance items
• Adult products
• Supplements

Please contact our Customer Care team if you have questions or concerns about a specific item.

Instructions

Please contact us using the chat widget.

Refunds / Credits

We will notify you once you have created a return request and let you know if the return was approved. If your return is approved for a refund, you’ll be automatically refunded to your original payment method within 5-10 business days. If your return is approved for a store credit, it will be processed in 1-2 business days and automatically applied to your next order.

*It may take some time for your bank or credit card company to process and post refunds. If it has been more than 15 business days since we’ve approved your return, please contact us.

For any questions, please contact us using the chat button.