Shipping Methods and transit time. Where is my order? We aim to ship all orders within 24 hours, excluding weekends and holidays. US Standard Subscription Shipping.

US Standard Shipping United States lower 48 states + Washington DC<ul><li id="isPasted" style="font-size: 16px;">Underwear Club Subscription shipping is FREE for 2 pairs or more</li><li id="isPasted" style="font-size: 16px;">Orders $50 or more - FREE Shipping</li><li id="isPasted" style="font-size: 16px;">Orders up to $49.99 - $7.95</li></ul>Alaska, Hawaii, Puerto Rico, Territories, Military Addresses<ul><li style="font-size: 16px;">Underwear Club Subscription shipping is FREE for 2 pairs or more</li><li id="isPasted" style="font-size: 16px;">Orders $100 or more - FREE Shipping</li><li id="isPasted" style="font-size: 16px;">Orders up to $99.99 - $7.95</li></ul>US orders typically arrive in 3-7 days depending on your location. Once your order ships, you will receive an email with a tracking link. Most US orders ship via USPS however we also use a combination of Fedex and UPS with the final delivery provided by the US Postal Service.US Expedited ShippingIf you would like to receive your orders faster, we offer USPS Priority Mail shipping which takes 1-3 business days from the date your package has shipped (excluding holidays and weekends) for most US addresses.&#xA0;United States lower 48 states + Washington DC<ul><li id="isPasted" style="font-size: 16px;">Expedited orders up to $49.99 - $8.95</li><li style="font-size: 16px;">Expedited orders $50 or more - $6.95</li></ul>Alaska, Hawaii, Puerto Rico, Territories, Military Addresses<ul><li style="font-size: 16px;">Expedited orders - $9.95</li></ul>We recommend expedited shipping for all APO/FPO (Military) addresses which takes approximately 7-9 days for delivery. Please note that US Military addresses can take up to 45 days.International ShippingWe ship to approximately 100 countries around the globe. Pricing is dependent on destination country and starts at $7.95. Please see exact shipping cost in checkout. Canada: Free Shipping over $100 USD Australia: Free Shipping over $100 USD United Kingdom: Free Shipping over $100 USDFor international orders, please allow up to 15 business days for shipping, excluding weekends and holidays, pending customs in each country. &#xA0;Once your order ships, you will receive an email with a tracking link. &#xA0;We ship International packages via DHL and APC, then we hand off the package to your local post office for the remainder of the journey. In some cases, DHL or APC will make the final delivery also. We do this to keep our shipping costs low, so we can pass that savings on to you.&#xA0;Duties/Customs:&#xA0; Customer is responsible for any duties or customs fees imposed by the destination country. Shipping to the EU: this is shown at checkout.&#xA0; All other countries: duties/customs will be charged by the receiving country when the package arrives.Should international delivery be delayed due to holidays or other delays in the destination country&#x2019;s postal service, please wait up to 30 days before requesting that we reship the order. In many cases, the orders arrive.<hr>Notes:<ul><li id="isPasted">All prices on our site are in USD unless otherwise specified.</li><li>All orders ship from Dallas, Texas.&#xA0;</li><li>Due to transportation carrier seasonal volume, in some cases, please allow extra transit time from November 15 thru December 31 depending on delivery address and weather conditions.</li><li id="isPasted">We are not responsible for delays due to incorrect or incomplete addresses.</li></ul>

What shipping methods do you offer?

Order Processing Times:We aim to pack and ship all orders within 24 hours, excluding holidays. While we pack orders 7 days a week, orders are only shipped out of our warehouse Monday thru Friday, excluding holidays. If you are placing a new order via

Order Processing Times: We aim to pack and ship all orders within 24 hours, excluding holidays. While we pack orders 7 days a week, orders are only shipped out of our warehouse Monday thru Friday, excluding holidays.&#xA0; If you are placing a new order via checkout, please see the estimated delivery which includes the order processing and transit realtime estimate.

How long will it take for my order to process and ship?

We ship in discreet, unmarked, unbranded, black recycled boxes in various sizes. The return address on the label shows as “UE Fulfillment” for your privacy. There are no logos, text, or other markings on the outside of the box to make this a fully di

We ship in discreet, unmarked, unbranded, black recycled boxes in various sizes. The return address on the label shows as &#x201C;UE Fulfillment&#x201D; for your privacy.&#xA0; There are no logos, text, or other markings on the outside of the box to make this a fully discreet shipping experience.&#xA0; For any orders shipped outside of the United States, or US Territories, there will be a customs declaration that may contain the company name and contents of the box, which is required for international export/shipping.&#xA0;<iframe width="100%" src="https://www.youtube.com/embed/JcyzjMsbe7Q??si=8UHKT4lmn2cUVqO2&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>

What type of packaging do you ship in?

As of July 1st 2021, Value Added Taxes will be added to orders shipping to the European Union at checkout. The Value Added Tax, or VAT, in the European Union is a general, broadly based consumption tax assessed on the value added to goods and service

As of July 1st 2021, Value Added Taxes will be added to orders shipping to the European Union at checkout.The Value Added Tax, or VAT, in the European Union is a general, broadly based consumption tax assessed on the value added to goods and services. It applies more or less to all goods and services that are bought and sold for use or consumption in the European Union.&#xA0;For more information, please click on this <a href="https://www.revenue.ie/en/vat/what-is-vat/index.aspx#:~:text=Value%2DAdded%20Tax%20(VAT),of%20the%20good%20or%20service." rel="noopener noreferrer" target="_blank">link</a>.

What is VAT (Value Added Tax for EU Orders)?

Sales tax is determined based on the shipping address and is applicable in the following states:. We closely monitor sales tax requirements and this list is subject to change without notice. Please see checkout for most current tax calculations and e

Sales tax is determined based on the shipping address and is applicable in the following states:<table style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: center;">Arizona Arkansas California Colorado District of Columbia Florida Georgia Hawaii Illinois Indiana </td><td style="width: 33.3333%; text-align: center;">Iowa Kentucky Louisiana Maine Maryland Michigan Minnesota Nebraska New York North Carolina </td><td style="width: 33.3333%; text-align: center;">North Dakota Ohio Oklahoma Pennsylvania Texas Utah Virginia Washington Wisconsin </td></tr></tbody></table> We closely monitor sales tax requirements and this list is subject to change without notice. Please see checkout for most current tax calculations and eligibility.Note: Sales tax laws changed on June 21, 2018 when The United States Supreme Court released its decision on the landmark sales tax case, South Dakota v. Wayfair. Prior to this ruling, an online seller only had to collect sales tax from buyers in states where the online seller had a physical presence. By ruling in favor of South Dakota, The Supreme Court has decided physical presence is not required and sales tax requirements have been expanded to other states.

How is sales tax calculated?

Our prices are all in USD. You may change currency using the dropdown menu on our site. If you are based in a country outside the United States, once payment is made, your financial institution may convert from USD to your local currency.

Our prices are all in USD. You may change currency using the dropdown menu on our site. If you are based in a country outside the United States, once payment is made, your financial institution may convert from USD to your local currency.&#xA0;

What currency do you charge in?

We ship to the United States plus many other countries (see below chart).For more information about shipping: Shipping Methods & Transit Time.

We ship to the United States plus many other countries (see below chart). For more information about shipping: <a href="https://help.underwearexpert.com/en-US/shipping-methods-transit-time-order-processing-199629">Shipping Methods &amp; Transit Time</a><img src="https://attachments.gorgias.help/5jra/hc/oovn/screenshot%202024-01-16%20at%2010.19.35%E2%80%AFam-fd1caeec-54fb-474b-8b0b-220b95974d1d.png" style="width: 692px;" class="fr-fic fr-dii">

What countries do you ship to?

We accept Visa, Mastercard, American Express, Discover, PayPal, and others. We also accept ShopPay, Google Pay, and others. We accept ApplePay for individual orders however ApplePay does not work for subscription purchases. We do not accept checks, c

We accept Visa, Mastercard, American Express, Discover, PayPal, and others. We also accept ShopPay, Google Pay, and others. We accept ApplePay for individual orders however ApplePay does not work for subscription purchases.We do not accept checks, cash, bank transfers or wire transfers.

What payment methods do you accept?

(BEST METHOD) Live chat with one of our amazing team members, or leave a message if it's outside of business hours. The fastest, easiest way to contact us, get order status, and more.

To keep costs down, we do not have live agents answering calls, however you can leave a voicemail 24/7/365 and we'll get back to you during business hours. You may also text us (preferred).

Billing & Shipping