Shipping Methods and transit time. Where is my order? We aim to ship all orders within 24 hours, excluding weekends and holidays. US Standard Subscription Shipping.

US Standard Shipping United States lower 48 states + Washington DC<ul><li id="isPasted" style="font-size: 16px;">Underwear Club Subscription shipping is FREE for 2 pairs or more</li><li id="isPasted" style="font-size: 16px;">Orders $50 or more - FREE Shipping</li><li id="isPasted" style="font-size: 16px;">Orders up to $49.99 - $7.95</li></ul>Alaska, Hawaii, Puerto Rico, Territories, Military Addresses<ul><li style="font-size: 16px;">Underwear Club Subscription shipping is FREE for 2 pairs or more</li><li id="isPasted" style="font-size: 16px;">Orders $100 or more - FREE Shipping</li><li id="isPasted" style="font-size: 16px;">Orders up to $99.99 - $7.95</li></ul>US orders typically arrive in 3-7 days depending on your location. Once your order ships, you will receive an email with a tracking link. Most US orders ship via USPS however we also use a combination of Fedex and UPS with the final delivery provided by the US Postal Service.US Expedited ShippingIf you would like to receive your orders faster, we offer USPS Priority Mail shipping which takes 1-3 business days from the date your package has shipped (excluding holidays and weekends) for most US addresses.&#xA0;United States lower 48 states + Washington DC<ul><li id="isPasted" style="font-size: 16px;">Expedited orders up to $49.99 - $8.95</li><li style="font-size: 16px;">Expedited orders $50 or more - $6.95</li></ul>Alaska, Hawaii, Puerto Rico, Territories, Military Addresses<ul><li style="font-size: 16px;">Expedited orders - $9.95</li></ul>We recommend expedited shipping for all APO/FPO (Military) addresses which takes approximately 7-9 days for delivery. Please note that US Military addresses can take up to 45 days.International ShippingWe ship to approximately 100 countries around the globe. Pricing is dependent on destination countrthe y and starts at $7.95. Please see exact shipping cost in checkout. Canada: Free Shipping over $100 USD (4-8 Day Delivery) Australia: Free Shipping over $100 USD (8-10 Day Delivery) United Kingdom: Free Shipping over $100 USD (4-6 Day Delivery) Europe (4-8 Day Delivery) All other countries (8-10 Day Delivery)For international orders, please allow up to 15 business days for shipping, excluding weekends and holidays, pending customs in each country. &#xA0;Once your order ships, you will receive an email with a tracking link. &#xA0;We ship International packages via DHL and APC. In some cases, the courier delivers to your local postal office where they handle the remainder of the delivery. In other cases, DHL or APC will make the delivery directly to you. We do this to keep our shipping costs low, so we can pass that savings on to you.&#xA0;Duties/Customs:&#xA0; Customer is responsible for any duties or customs fees imposed by the destination country. Shipping to the UK and EU: this is shown at checkout.&#xA0; All other countries: duties/customs will be charged by the receiving country when the package arrives.Should international delivery be delayed due to holidays or other delays in the destination country&#x2019;s postal service, please wait up to 30 days before requesting that we reship the order. In many cases, the orders arrive.<hr>Notes:<ul><li id="isPasted">All prices on our site are in USD unless otherwise specified.</li><li>All orders ship from Dallas, Texas.&#xA0;</li><li>Due to transportation carrier seasonal volume, in some cases, please allow extra transit time from November 15 thru December 31 depending on delivery address and weather conditions.</li><li id="isPasted">We are not responsible for delays due to incorrect or incomplete addresses.</li></ul>

What shipping methods & transit time do you offer?

Order Processing Times:We aim to pack and ship all orders within 24 hours, excluding holidays. While we pack orders 7 days a week, orders are only shipped out of our warehouse Monday thru Friday, excluding holidays. If you are placing a new order via

Order Processing Times: We aim to pack and ship all orders within 24 hours, excluding holidays. While we pack orders 7 days a week, orders are only shipped out of our warehouse Monday thru Friday, excluding holidays.&#xA0; If you are placing a new order via checkout, please see the estimated delivery which includes the order processing and transit realtime estimate.

How long will it take for my order to process and ship?

We ship in discreet, unmarked, unbranded, black recycled boxes in various sizes. The return address on the label shows as “UE Fulfillment” for your privacy. There are no logos, text, or other markings on the outside of the box to make this a fully di

We ship in discreet, unmarked, unbranded, black recycled boxes in various sizes. The return address on the label shows as &#x201C;UE Fulfillment&#x201D; for your privacy.&#xA0; There are no logos, text, or other markings on the outside of the box to make this a fully discreet shipping experience.&#xA0; For any orders shipped outside of the United States, or US Territories, there will be a customs declaration that may contain the company name and contents of the box, which is required for international export/shipping.&#xA0;<iframe width="100%" src="https://www.youtube.com/embed/JcyzjMsbe7Q??si=8UHKT4lmn2cUVqO2&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>

What type of packaging do you ship in?

As of July 1st 2021, Value Added Taxes will be added to orders shipping to the European Union at checkout. The Value Added Tax, or VAT, in the European Union is a general, broadly based consumption tax assessed on the value added to goods and service

As of July 1st 2021, Value Added Taxes will be added to orders shipping to the European Union at checkout.The Value Added Tax, or VAT, in the European Union is a general, broadly based consumption tax assessed on the value added to goods and services. It applies more or less to all goods and services that are bought and sold for use or consumption in the European Union.&#xA0;For more information, please click on this <a href="https://www.revenue.ie/en/vat/what-is-vat/index.aspx#:~:text=Value%2DAdded%20Tax%20(VAT),of%20the%20good%20or%20service." rel="noopener noreferrer" target="_blank">link</a>.

What is VAT (Value Added Tax for EU Orders)?

Sales tax is determined based on the shipping address and is applicable in the following states:. We closely monitor sales tax requirements and this list is subject to change without notice. Please see checkout for most current tax calculations and e

Sales tax is determined based on the shipping address and is applicable in the following states:<table style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: center;">Arizona Arkansas California Colorado District of Columbia Florida Georgia Hawaii Illinois Indiana </td><td style="width: 33.3333%; text-align: center;">Iowa Kentucky Louisiana Maine Maryland Michigan Minnesota Nebraska New York North Carolina </td><td style="width: 33.3333%; text-align: center;">North Dakota Ohio Oklahoma Pennsylvania Texas Utah Virginia Washington Wisconsin </td></tr></tbody></table> We closely monitor sales tax requirements and this list is subject to change without notice. Please see checkout for most current tax calculations and eligibility.Note: Sales tax laws changed on June 21, 2018 when The United States Supreme Court released its decision on the landmark sales tax case, South Dakota v. Wayfair. Prior to this ruling, an online seller only had to collect sales tax from buyers in states where the online seller had a physical presence. By ruling in favor of South Dakota, The Supreme Court has decided physical presence is not required and sales tax requirements have been expanded to other states.

How is sales tax calculated?

Our prices are all in USD if you are visiting the website from a US location. If you visit the website from another country, it should change to your local currency automatically. The currencies we support are USD, GBP, CAD, AUD, EUR. You may also cl

Our prices are all in USD if you are visiting the website from a US location. If you visit the website from another country, it should change to your local currency automatically. The currencies we support are USD, GBP, CAD, AUD, EUR. You may also click the currency converter in the upper right corner (on desktop), or in the mobile menu. If you are based in a country outside the United States, once payment is made, your financial institution may convert from USD to your local currency.&#xA0;

What currency do you charge in?

We ship to the United States plus many other countries (see below chart).

What countries do you ship to?

We accept Visa, Mastercard, American Express, Discover, PayPal, and others. We also accept ShopPay, Google Pay, and others. We accept ApplePay for individual orders however ApplePay does not work for subscription purchases. We do not accept checks, c

We accept Visa, Mastercard, American Express, Discover, PayPal, and others. We also accept ShopPay, Google Pay, and others. We accept ApplePay for individual orders however ApplePay does not work for subscription purchases.We do not accept checks, cash, bank transfers or wire transfers.

What payment methods do you accept?

Order delays are frustrating, however 95% of delayed orders make it to the customer within a few business days. Please see the most common issues below:Tracking Shows Delivered but Package is Not ReceivedSometimes, the shipping carrier marks the pack

Order delays are frustrating, however 95% of delayed orders make it to the customer within a few business days. Please see the most common issues below: Tracking Shows Delivered but Package is Not Received Sometimes, the shipping carrier marks the package as delivered but may not actually deliver it until a few days later. We have observed this occurring randomly in the past few months. If you do not receive the package within 5 days, please notify us, and we will assist you further.Order Stuck at Customs If your tracking information indicates that your order is being held at customs for an extended period, we recommend reaching out to the shipping carrier directly. Often, packages can be delayed due to the need for additional information from you. By contacting the carrier, you can inquire about the exact status of your package and obtain an estimated delivery date.Order not Scanned after Shipment Sometimes, orders do not get scanned before they are loaded on the trucks that leave our warehouse. This is common with larger warehouses as we are focused on getting you order out as quick as possible, and sometimes scanning every box will delay shipment until the next day. In this case, if we have marked your order shipped, it has definitely left our warehouse, but in some cases, won&apos;t be scanned until a few days later when it reaches the next shipping hub. This does not mean your order is sitting in our warehouse - it just means the initial scan did not happen. If you have an order shipping to a US address that has no scans for more than 5 days, please contact us. For international orders, please wait 10 days before contacting us.&#xA0; Holiday Shipping Delays Due to transportation carrier seasonal volume, in some cases, please allow extra transit time from November 15 thru December 31, depending on delivery address and weather conditions.

Why is my order delayed?

Customs and duties are determined by the destination country and are at the discretion of your local customs office. In many cases, your customs office may not charge import customs or duties on every inbound package. This means you might receive one

Customs and duties are determined by the destination country and are at the discretion of your local customs office. In many cases, your customs office may not charge import customs or duties on every inbound package. This means you might receive one order from us without any fees and another with fees. Ultimately, this decision is made by your local customs office and is beyond our control.In the EU, we collect customs fees before the order ships, while in other countries, we do not collect any fees, and leave it up to the customer to pay upon delivery. We do this because as stated above, not all countries assess fees 100% of the time, and it is thus in the customer&apos;s favor.&#xA0;

Will I Be Charged Customs and Duties?

To signup for SMS, please use the link below. Transactional SMS:You can signup for Transactional messages regarding orders and subscriptions. SMS Signup Here. Marketing SMS:You can also signup for marketing sms notifications containing private sales,

To signup for SMS, please use the link below.&#xA0; Transactional SMS: You can signup for Transactional messages regarding orders and subscriptions.&#xA0; <a href="https://www.underwearexpert.com/pages/sms-signup" id="isPasted">SMS Signup Here</a>.&#xA0; Marketing SMS: You can also signup for marketing sms notifications containing private sales, sms only offers, and more. <a href="https://www.underwearexpert.com/pages/sms-signup">SMS Signup Here</a>.&#xA0;

SMS Signup

(BEST METHOD) Live chat with one of our amazing team members, or leave a message if it's outside of business hours. The fastest, easiest way to contact us, get order status, and more.

To keep costs down, we do not have live agents answering calls, however you can leave a voicemail 24/7/365 and we'll get back to you during business hours. You may also text us (preferred).

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